Shipping and Returns Policy

Shipping Information
At theoldcornmill.co.uk, we strive to ensure your purchases are delivered promptly and safely. We offer shipping for all items, but please note that some larger or more fragile items may require special handling. Here’s what you need to know about our shipping process:

1. Standard Shipping:

• Shipping costs for most items will be calculated and displayed during checkout.
• Standard items will be dispatched within 3-5 business days, and you will receive tracking information once the item has been shipped.

1. 1. Large or Bulky Items:
      • • Shipping costs for larger items may not always be accurately reflected at checkout due to the complexity of transporting such goods. For these items, please contact us directly at 01772 601371 or via email at info@theoldcornmill.co.uk to obtain an accurate shipping quote before purchasing.
   2. Fragile Items:
      • • Fragile items may also incur additional shipping charges due to the need for special packaging and handling. For more information regarding shipping costs for fragile items, please contact us directly to confirm the final shipping cost before completing your purchase.
   3. International Shipping:
      • • For international shipping inquiries, please contact us at 01772 601371 or via email at info@theoldocrnmill.co.uk for specific details, as international rates and delivery times will vary depending on the destination.
   4. Delivery Timeframes:
      • • We will provide an estimated delivery time at the point of purchase, which may vary depending on the item’s size, weight, and destination.

Returns Policy
We want you to be fully satisfied with your purchase. If for any reason you wish to return an item, please follow the steps outlined below:

1. How to Return an Item:
   • • • To initiate a return, you must contact us directly at 01772 601371 within 14 days of receiving your item. Please provide your order details and the reason for the return when contacting us.
       • We will provide you with further instructions on how to proceed with the return.
2. Conditions for Return:
   • • • Items must be returned in their original condition and packaging, unless the product was damaged upon receipt.
       • Please note that you are responsible for return shipping costs unless the item was received damaged or incorrect. We recommend using a tracked shipping service to ensure the safe return of your item.
3. Refunds:
   • • Once the returned item has been received and inspected, we will issue a refund to your original payment method. Please allow 5-7 business days for the refund to be processed.
4. Damaged or Defective Items:
   • • If you receive an item that is damaged or defective, please contact us immediately at 01772 601371 so we can arrange for a replacement or refund.

Contact Us
For any further questions regarding shipping or returns, please contact us directly at 01772 601371 or email us at info@theoldcornmill.co.uk